All Sales Are Final

At Paws & Pals Shop, all sales are final. We do not accept returns or exchanges for change of mind. Please review product descriptions and specifications carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged or defective, we're here to help. Please contact us within 7 days of receiving your order at pawsandpalsshop@outlook.com with the following information:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

We will review your request and arrange a replacement or refund for qualifying claims.

Lost Packages

If your package is marked as delivered but you haven't received it, or if it appears lost in transit, please contact us at pawsandpalsshop@outlook.com. We'll work with the carrier to locate your package and resolve the issue.

Order Cancellations

Orders can be cancelled within 24 hours of placement. After 24 hours, the order enters processing and can no longer be cancelled.

Contact Us

Have questions about a return or refund? Reach out to us at pawsandpalsshop@outlook.com and we'll be happy to help.