OVERVIEW: This website is operated by Paws & Pals Shop. Throughout the site, the terms "we", "us" and "our" refer to Paws & Pals Shop. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service.

ACCESS AND ACCOUNT: You must be at least the age of majority in your jurisdiction to use this site. You agree to provide accurate account information and keep your login credentials secure.

OUR PRODUCTS: We have made every effort to provide an accurate representation of our products. Please note that colors or appearance may differ based on your device settings. We do not warrant that product quality will meet every individual expectation. We reserve the right to discontinue any product or limit quantities at our sole discretion.

ORDERS: When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason. Your order is not accepted until we process your payment and confirm acceptance. You represent that your purchases are for personal use and not for commercial resale.

PRICES AND BILLING: Prices are subject to change without notice. Posted prices do not include taxes or import charges. You agree to provide current, complete, and accurate purchase and account information.

BUSINESS NATURE & CURATION: Paws & Pals Shop is a curated collection of premium products for pets and their owners. As a sole proprietorship, we leverage our experience from years of working in humane societies to select items we believe in. We partner with domestic third-party fulfillment centers to source and ship our items securely to customers across the United States. 

SHIPPING AND DELIVERY: We are proud to offer free standard shipping on all orders within the United States. Orders are processed within 3 to 5 business days following transaction clearance. Items are fulfilled through our domestic third-party fulfillment partners and may ship in multiple packages arriving on different days. Standard delivery typically takes 3 to 7 business days after processing. We are not liable for shipping delays caused by carriers, weather, or events outside our control. Once products are transferred to the carrier, tracking updates become their responsibility. For full details, please refer to our shipping policy. 

RETURNS AND REFUNDS: All sales are final. Please refer to our Refund Policy for comprehensive details on damaged, defective, lost, or incorrect items, or to learn about our standard return application parameters.

ORDER CANCELLATIONS: Orders may be cancelled within 24 hours of placement. After that, cancellations cannot be guaranteed as orders may already be in fulfillment.

OPTIONAL TOOLS: We may provide access to third-party tools which we neither monitor nor control. You acknowledge that we provide access to these tools "as is" without warranties.

THIRD-PARTY LINKS: Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of these third-party websites.

INTELLECTUAL PROPERTY: All trademarks, logos, and content on this site are the property of Paws & Pals Shop or its licensors. You may not reproduce, distribute, or modify our content without prior written consent.

FEEDBACK: If you submit feedback, you grant us a perpetual, royalty-free license to use it for any purpose. We are under no obligation to maintain it in confidence or pay compensation for it.

ERRORS, INACCURACIES AND OMISSIONS: We reserve the right to correct any errors or inaccuracies and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

PROHIBITED USES: You are prohibited from using the site for unlawful purposes, to harass others, to infringe on intellectual property, or to upload malicious code or bots/scrapers to access our data.

AGENTS: You may not use autonomous software or "Agents" to interact with our services unless they comply with our disclosure requirements. We reserve the right to block any such access.

TERMINATION: We may terminate these Terms at any time without notice. You remain liable for all amounts due up to the date of termination.

DISCLAIMER OF WARRANTIES: The Services and products are provided 'as is' and 'as available' without any representation or warranties of any kind, whether express or implied.

LIMITATION OF LIABILITY: To the fullest extent permitted by law, Paws & Pals Shop shall not be liable for any injury, loss, or damages of any kind resulting from your use of our services or products.

INDEMNIFICATION: You agree to indemnify and hold harmless Paws & Pals Shop and its affiliates from any claim or demand, including reasonable attorneys' fees, made by any third party due to your breach of these Terms.

SEVERABILITY: If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed.

WAIVER; ENTIRE AGREEMENT: Our failure to exercise or enforce any right shall not constitute a waiver of such right. These Terms constitute the entire agreement between you and us.

ASSIGNMENT: You may not assign your rights under this agreement. We may assign our rights and obligations at any time without notice.

RELATIONSHIP WITH SHOPIFY: Paws & Pals Shop is powered by Shopify. Any sales and purchases you make are made directly with us. You release Shopify from all claims related to your transactions with us.

PRIVACY POLICY: Your submission of personal information is governed by our Privacy Policy. By using our site, you acknowledge that you have read and agree to our privacy practices.

GOVERNING LAW AND CONTACT INFORMATION: These Terms of Service shall be governed by and construed in accordance with the laws of Washington State.

Questions about the Terms of Service should be sent to us at: pawsandpalsshop@outlook.com

Business Contact Information:

• Trading Name: Paws & Pals Shop
•  State of Operation: Washington, USA
• Text-Only Customer Support Line: (206) 866-7300
• Registration Number (UBI): 606187821 001 0001