Refund policy

Return & Refund Policy

Last updated: July 18, 2026

Thank you for shopping at Paws & Pals Shop. Please read our return and refund policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our dropshipping fulfillment model, we are unable to accept returns or exchanges. All sales are final.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at pawsandpalsshop@outlook.com. Include your order number and photos of the issue. We will work with you to offer a replacement or store credit on a case-by-case basis.

Lost or Undelivered Packages

If your package is lost in transit, please contact us and we will investigate with the carrier. If confirmed lost, we will issue a replacement or full refund.

Order Cancellations

Orders can only be cancelled within 24 hours of placement, before they are sent to our fulfillment partner. After that, cancellations are not possible.

Contact Us

For any questions, email us at pawsandpalsshop@outlook.com or use the chat on our website.