Refund policy
Return & Refund Policy
Last updated: September 6th, 2026
Thank you for shopping at Paws & Pals Shop. We want you and your pets to love your purchase! We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns: To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging.
Damaged, Defective, or Incorrect Items: Please inspect your order upon reception. If an item arrives damaged, defective, or incorrect, contact us immediately at pawsandpalsshop@outlook.com or via our text-only customer support line at (206) 866-7300. Include your order number and clear photos of the issue. We will instantly arrange a replacement or a full refund at no extra cost to you.
Lost or Undelivered Packages: If your tracking number shows no movement or your package appears lost in transit, please contact our support team. We will open an investigation with our carrier networks. If a package is officially confirmed lost or stolen, we will issue a complete replacement or a full refund.
Order Cancellations: Because we process transactions rapidly through our automated domestic fulfillment centers, order cancellations are only guaranteed within 24 hours of placement.
How to Start a Return: To initiate a return request, email us at pawsandpalsshop@outlook.com. If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to ship your package.