Shipping policy

Shipping & Delivery Policy

Last updated: July 18, 2026

Where We Ship We currently ship to addresses within the United States only.

Free Shipping We offer free shipping on all orders within the United States.

Processing Time Orders are typically processed within 1-3 business days after payment is confirmed.

Delivery Time Once your order has been processed and shipped, please allow 14–18 business days for delivery. Total delivery time may vary depending on your location and carrier availability.

Order Tracking Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

Multiple Packages Your order may ship in multiple packages and arrive on different days if you ordered multiple items.

Shipping Delays We are not responsible for shipping delays caused by carriers, weather, customs, or other circumstances outside our control. Once your order is transferred to the carrier, risk of loss passes to you.

Lost or Undelivered Packages If your package appears lost, please contact us at pawsandpalsshop@outlook.com and we will work with the carrier to resolve the issue.

Contact Us For shipping questions, reach us at pawsandpalsshop@outlook.com or via the chat on our website.