Shipping policy

Shipping & Delivery Policy

Last updated: September 6th, 2026

Where We Ship: We currently ship only to the United States

Free Shipping: We offer free shipping on all orders within the United States.

Processing Time: Orders are typically processed within 3-5 business days.

Delivery Time: Once your order has been processed and shipped, please allow 3-7 business days for delivery. Total delivery time may vary depending on your location and carrier availability.

Order Tracking: Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery.

Multiple Packages: Your order may ship in multiple packages and arrive on different days if you ordered multiple items.

Delays Outside Our Control: While we do everything we can to ensure your pet supplies arrive on time, Paws & Pals Shop is not responsible for unexpected shipping delays caused by carrier issues, severe weather, or other circumstances outside of our control. 

Lost or Undelivered Packages: We want to ensure your order reaches you safely. Once a package is transferred to our shipping carriers, tracking updates become their responsibility. However, if your package appears lost, stolen, or undelivered according to its tracking status, please contact us immediately at pawsandpalsshop@outlook.com or via our text-only support line at (206) 866-7300.

We will gladly open an investigation and work closely with the shipping carrier on your behalf to help resolve the issue, locate your items, or file a claim.

Contact Us: For shipping questions, reach us at pawsandpalsshop@outlook.com or via our text-only support line at (206) 866-7300.