Shipping Policy

At Paws & Pals Shop, we are committed to getting your orders to you as quickly and efficiently as possible. Because we work with specialized global suppliers to bring you unique pet products, our shipping process is designed to ensure quality while maintaining fair pricing. 

 Processing Time:

Once your order is placed, please allow 1–3 business days for our team to process your order, conduct a quality check, and prepare it for shipment. 

Shipping Estimates:

Please note that shipping times can vary depending on the destination and the shipping method chosen at checkout.

Standard Shipping:

Typically arrives within 8–15 business days after the order has been processed and shipped.

Please note:

During high-volume periods, holidays, or due to unforeseen logistics circumstances, shipping may take slightly longer. We appreciate your patience.

 Tracking Your Order:

Once your order has shipped, we will send you a shipping confirmation email that includes your tracking number. You can use this number to follow your package's journey directly from our website or the carrier's tracking page. 

Order Tracking Visibility:

 Please allow 48–72 hours for your tracking information to update once you receive your confirmation email. If you do not see updates after 3 days, please feel free to reach out to our support team. 

Address Accuracy:

 Please ensure that the shipping address provided at checkout is complete and accurate. Paws & Pals Shop is not responsible for packages that are undelivered or returned to the sender due to an incorrect or incomplete address provided by the customer.

Shipping Costs:

 Shipping costs are calculated at checkout based on the weight of your order and your shipping destination. Any applicable shipping fees will be clearly displayed before you finalize your purchase.

If you have any questions about your shipment or if your package has not arrived within the estimated timeframe, please contact us at pawsandpalsshop@outlook.com. We are always happy to help!